Community Guidelines

Chat

Trash talk about a raid is fine. Don't:

• harass, bully, threaten or stalk anyone, in the game or outside it;
• use hate speech or slurs, or attack people for their race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability or age;
• post sexual content, or anything sexual involving minors, ever;
• encourage self-harm, violence against real people, or illegal activity;
• share anyone's personal information: real names, addresses, phone numbers, photos, social accounts or passwords, including your own;
• ask players, especially younger ones, to move to private chats or other apps, or to send pictures;
• spam, flood, advertise, or post links to cheats, scams or account and Dead Coin sellers;
• pretend to be a staff member or another player.

Chat messages can be up to 300 characters, one message a second. Everyone signed in can read the chat, so treat it as public.

Usernames

Usernames are 3 to 16 letters, numbers or underscores, and every other player sees yours. It must not:

• be offensive, hateful, sexual or about drugs;
• include your or anyone else's real full name, phone number or other personal details;
• impersonate staff (such as "Admin", "Mod" or "UndeadIsland") or another player;
• advertise a website, service or cheat.

We can change or reclaim a username that breaks these rules.

Cheating and fair play

The game server checks every raid. Don't:

• use cheats, hacks, modified clients or anything that messes with the game's code, memory or network traffic;
• use bots, scripts or macros to play or farm for you;
• exploit bugs. Found one? Tell us instead. We appreciate it;
• make extra accounts to abuse invites, feed yourself loot or dodge a ban;
• share, sell or buy accounts;
• buy or sell Dead Coin, items or accounts for real money, or arrange trades outside the game.

Trading and the market

• List items honestly. Scams, bait listings and trading exploited items aren't allowed.
• All trading happens in Dead Coin, inside the game.
• Crates and crate keys can't be traded or listed.

Reporting and blocking

• Block a player to stop seeing their chat messages. They aren't told.
• Report a player or a message that breaks these guidelines. Reports are confidential: the player never sees who reported them.
• Repeated reports hide a player's chat for everyone until our team has reviewed it. If the reports weren't fair, their chat comes back. Making false or mass reports to silence someone breaks these guidelines too.
• If someone's behavior puts a person in danger, report it in the game and email us at support@undeadisland.gg. If someone is in immediate danger, contact your local emergency services.

What happens if you break them

Depending on how serious it is, and whether it has happened before, we may:

• remove the message or listing, or reset a username;
• give a warning;
• hide or mute your chat for a while;
• take away Dead Coin, items or progress gained unfairly;
• suspend your account for a time, or ban it for good.

Cheating, threats, sharing personal information, and anything involving the safety of minors can lead straight to a permanent ban. Think we got it wrong? Email support@undeadisland.gg with your username and we'll take another look.